Customer Relations Representative - State Farm Agent Team Member
Full Time • Houston, TX
ROLE DESCRIPTION:
As a customer service representative with De La Cruz Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer telephones, retrieve voicemails and distribute/handle accordingly
- Establish customer relationships and follow up with customers as needed.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Answer billing questions
- Process policy changes
- Mail letters, thank you notes
- Marketing events
QUALIFICATIONS:
- Proactive in critical thinking
- Able to effectively relate to a customer, answer their questions.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Property & Casualty license
- Life & Health license
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days) after 90 Days
- Valuable career-building experience
- License reimbursement after 90 days.
Compensation: $15.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Houston, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none